Job Summary:

• The Commercial Key Account Manager (CKAM) acts as the primary point of contact  for assigned customers, ensuring their needs are met proactively and efficiently. This role demands a  client-first mindset, strong communication skills, operational fluency, and the ability to anticipate and  respond to customer requirements. The CKAM is expected to provide premium service levels, foster  long-term relationships, and drive value creation for both the client and the business. 

Key Responsibilities:

• Develop a deep understanding of the customer’s industry, operations, and specific projects,  enabling anticipation of needs and delivery of tailored solutions. 
• Identify and communicate additional service opportunities to enhance the customer  experience and increase revenue. 
• Serve as the daily interface between the company and the customer, ensuring that all  inquiries, concerns, and service requests are addressed promptly and professionally. 
• Collaborate cross-functionally with planning, sponsor and other relevant stakeholders to  ensure timely allocation of assets.
• Manage and coordinate the customer order lifecycle from job confirmation to final delivery,  ensuring timely updates on the client dashboard and prompt upload of proof of delivery  documents for invoicing.
• Prevent standing charges by proactively managing potential delays and collaborating with  internal teams for swift resolutions.  
• Support onboarding of new customers and ramp-up of new projects by dedicating full  attention during initial engagement periods. 
• Proactively share performance reports with clients on a monthly basis or upon project  completion, highlighting key metrics, service achievements, and areas where improvements  are being made to address weaknesses and enhance overall performance.