Reporting Structure

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Job Requirements

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Main Duties

About the job

• As the Technical Manager, you will be responsible for leading and managing the company’s life assurance back-office operations to ensure effective underwriting, claims processing, actuarial function, premiums, reinsurance function, product development, technical accounting, data integrity & protection, systems integrity, and operational compliance. You will play a key role in driving operational efficiency, regulatory compliance, and technical excellence across the organization.

Essential Duties and Responsibilities:

• The primary responsibility of the Technical Manager is to execute and oversee the company’s technical and operational strategy in line with regulatory standards and business goals. He/she will be responsible for managing cross-functional technical operations.
• Leadership of Back Office Operations: Oversee and manage all back-office functions to ensure smooth and efficient service delivery, aligning operational processes with strategic goals.
• Quotations, Claims, and Commission Settlements: Supervise the preparation and timely execution of premium quotations, claims processing, and commission settlements in accordance with agreed Service Level Agreements (SLAs) and internal policies.
• Underwriting and Claims Assessment: Conduct thorough underwriting evaluations for new business, renewals, and claims, ensuring compliance with policy terms and sound risk management principles.
• Premium Reconciliations: Oversee premium collection and reconciliation processes in coordination with banks, brokers and agents, ensuring accuracy and financial integrity.
• Reinsurance Coordination: Manage reinsurance programs, including facultative placements, treaty arrangements, and communication with reinsurance partners for optimal risk-sharing. Periodic reviews of reinsurance treaties.
• Process Improvement and Operational Efficiency: Identify inefficiencies and process gaps within operations, and lead initiatives to streamline workflows and enhance service quality.
• Technical Accounting: Ensure proper and accurate technical accounting for the business to provide finance team with accurate insurance related financial data and analysis.
• Actuarial: Ensure efficient and compliance actuarial function for the business including statutory valuations, solvency, pricing,product performance: and vendor management.
• Management Information & Analytics: Prepare and present detailed management reports and analytics (MIS) that provide actionable insights and support data-driven decision-making.
• IT and Systems Oversight: Lead and collaborate with the systems team to ensure IT infrastructure supports business objectives, safeguarding company and client data with robust security protocols.
• Strategic Environmental Scanning: Monitor industry trends, regulatory developments, and technological innovations to continuously adapt and future-proof operational strategies.
• Team Leadership and Development: Mentor, train, and develop operational staff, fostering a high-performance culture and building strong succession pipelines within the team.

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Other Requirements

Qualifications and Experience Required:

• A Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Insurance, Economics, or a related field.
• A professional qualification such as ACII/FCII or an equivalent designation is mandatory.
• Minimum of 10 years of progressive experience in managing back-office operations within a Life Insurance company, with at least
• 5 years at senior management level.
• Strong business acumen with a good understanding of life insurance market dynamics and operational frameworks.
• Demonstrated understanding of IT Systems / Environment and Digitization is an added advantage.
• Excellent leadership, planning, and organizational skills, with the ability to drive performance and manage cross-functional teams.
• High level of integrity, professionalism, and strong interpersonal skills.
• Proven ability to analyze data, prepare technical reports, and support strategic decision-making through insights and analytics.
• Exceptional communication and relationship management skills, with the ability to liaise effectively with internal and external stakeholders.
• Proficient in Microsoft Office and insurance-related systems with strong analytical and numerical abilities.
• A proactive, self-driven approach with a solution-oriented mindset and a commitment to continuous improvement.

General:

• Alliance Life Assurance Ltd (ALAL) promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position

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Location : Tanzania: dar es salaam Dar Es Salaam
Industry :Insurance
Company : Alliance Life Insurance