Accountant - Eye Hospital
Accountant - Eye Hospital
Exact Manpower Consulting Ltd
Reporting Structure
Report To:
Head of Department
Supervision:
Non
Interact:
Everyone
Job Requirements
Education:
Job Level:
Experience:
3 Years
Ability and Skills:
Work under pressure
Culture:
Knowledge:
Computer literate
Personality:
Hard working , Attention to details , Critical thinkers , Cooperative , Multi-tasker , Flexible & Reliable , proactive and fast leaner
Languages:
Main Duties
- Design and deliver support and service solutions in line with Company and /or industry best practice. Monitoring the effectiveness of the team against Company's /KPI‟s, driving through change as needed to deliver continual service improvement.
- Ensure operational procedures and practices are well defined, documented and consistently applied.
- Instil a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues.
- Be capable of identifying and implementing change within the team to ensure it can take on new service offerings.
- Contribute pro-actively to new service development.
- Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service.
- Set and cascade business objectives and targets to the team.
- Ensure teams are skilled, trained and developed to enable them to deliver high quality service and support.
- Ensure quality, up-to-date documentation exists for all service arrangements.
- Provide input into the organization strategy with particular focus into opportunities to grow and/or enhance the service offered .
- Provide leadership and direction to the service management function ensuring appropriate and robust service management and review frameworks are in place.
- Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
- Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required.
- Drive a continual service improvement programme based on a desire to become a leading service provider.
Other Requirements
- Design and deliver support and service solutions in line with Company and /or industry best practice. Monitoring the effectiveness of the team against Company's /KPI‟s, driving through change as needed to deliver continual service improvement.
- Ensure operational procedures and practices are well defined, documented and consistently applied.
- Instil a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues.
- Be capable of identifying and implementing change within the team to ensure it can take on new service offerings.
- Contribute pro-actively to new service development.
- Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service.
- Set and cascade business objectives and targets to the team.
- Ensure teams are skilled, trained and developed to enable them to deliver high quality service and support.
- Ensure quality, up-to-date documentation exists for all service arrangements.
- Provide input into the organization strategy with particular focus into opportunities to grow and/or enhance the service offered .
- Provide leadership and direction to the service management function ensuring appropriate and robust service management and review frameworks are in place.
- Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
- Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required.
- Drive a continual service improvement programme based on a desire to become a leading service provider.
Location :
:
Dar es Salaam
Industry :
Company :
Exact Manpower Consulting Ltd
